PACIFIC GAS SPECIALTIES Legacy and Timer Grill Warranty
PLEASE NOTE: ENCLOSED WARRANTY REGISTRATION CARD MUST BE RETURNED TO PGS FOR WARRANTY TO BE IN PLACE.
PGS WILL NOT USE WARRANTY INFORMATION FOR ANY PURPOSE OTHER THAN INTERNAL REGISTRATION OR BULLETINS REGARDING PRODUCT IMPROVEMENTS.
PGS gas grills are made of the finest materials available and are designed to provide great outdoor cooking events. Please note the separate Warranty Information below that applies to Commercial installations.
AEI provides you with the most comprehensive “No Hassle” warranty in the grill industry on our PGS line of grills.
LIFETIME WARRANTY
Pacific Gas Specialties warrants to the original consumer that the upper, lower housings, stainless steel cooking grids, stainless steel warming rack, and stainless-steel burners will be free from defects in material and workmanship (excluding normal rust, oxidation, and discoloration) when subjected to normal domestic use and service for the life of the grill.
10-YEAR WARRANTY
Pacific Gas Specialties warrants to the original consumer that the stainless-steel cart, stainless steel side shelves, “Flare Guard” radiant shields, and brass valve assembly will be free from defects in material and workmanship when subjected to normal residential use and service for a period of ten years from the date of original purchase.
Please note, these materials will discolor. The finish will change with long-term use. The warranty does not cover rust, scratches, normal wear and tear, or oxidation of these materials.
1-YEAR WARRANTY
Pacific Gas Specialties warrants to the original consumer that the electronic "Sure Start" ignitor, all galvanized steel components, Moon Rok ceramic briquettes, and all other parts not previously noted will be free from defects in material and workmanship when subjected to normal domestic use and service for a period of one year from the date of original purchase.
Commercial Installation Warranty: Full one-year replacement warranty for all parts on Legacy Timer equipped grills when used in a Commercial setting.
WE STRONGLY RECOMMEND THAT YOU PURCHASE A PGS GRILL COVER TO PROTECT THE FINISH OF YOUR GRILL WHEN NOT IN USE.
This warranty does not include the cost of any inconvenience or property damage due to failure of the product, and does not cover damage due to misuse, abuse, accident, damage arising out of transportation of the product, or damage incurred through commercial use of the product.
This express warranty is the sole warranty given by the manufacturer and is in lieu of all other warranties, expressed or implied, including implied warranty of merchantability or fitness for a particular purpose.
As noted in this manual, grilling should not be done in windy conditions.
Damage to the grill resulting from use in windy conditions, such as melted knobs, ignitor wires,
valve assemblies, or discoloration, are excluded from the above warranty coverage.
If you experience a warranty problem, please contact your local dealer who can exchange warranty parts.
Please note that proof of purchase, such as a copy of the sales receipt, will be required.
Upon receipt of the defective part, proof of purchase, and a check in the amount of $25.00 for handling, we will repair or replace the part and ship you replacement parts freight prepaid.
Island Warranty
ISLAND COMPONENT WARRANTY
Frame and structural components
- 15 years residential
- 5 years commercial/multifamily
Powder coat finish
- 5 years residential
- 2 years commercial/multifamily
- Cabinet accessories and parts
- 1 year residential/commercial/multifamily
Island LIMITED RESIDENTIAL WARRANTY
PRODUCT COVERAGE
Gensun warrants to the original purchaser that the products are free from defects in material and workmanship with normal use and regular maintenance. Warranty is to the original owner and starts at date of purchase. Proper care & maintenance must be performed.
Kitchen cabinets, fire table bases, cast aluminum fire table tops, cast aluminum table tops and kitchen countertops have a (Lifetime) structural warranty.
- Furniture, extruded aluminum tables and fire table tops, table bases and other furniture accessories have a (15) year structural warranty.
- Luxe cushions & slings have a (1) year warranty on the construction and fill materials.
- Dry-Luxe cushions and pillows have a (2) year warranty on the construction and fill materials.
- The paint finish has a (5) year warranty against peeling and blistering.
- Fabrics have a (2) year warranty on material and manufacturing defects.
- Product component parts – burners, hinges, slides, door handles, umbrella frames, glides, hardware, wind screens, covers, wheels, etc. have a (2) year warranty on material and manufacturing defects.
- Woven and strap materials have a (3) year warranty on material and manufacturing defects.
- Appliances are warranted by the respective manufacturer.
Gensun will pay the freight/shipping costs to the authorized retailer of record for replaced product in North America for (1) year from the date of original purchase.
COVERAGE DETAILS
If the product frame or structure fails or if the finish peels or blisters Gensun will, at its’ option, repair or replace the frame or part in the original style and finish whenever possible.
However, if the original style or finish is no longer available Gensun will substitute product of equal value in a similar style and/or finish. Refer to Gensun’s Care & Maintenance for regular and proper product cleaning.
WHAT IS NOT COVERED
This limited warranty does not cover normal fading of the finish, fabric or woven materials. The warranty does not cover shipping damage, damage due to acts of nature, misuse, abuse, stains, hard-water deposits, discoloration due to standing water, product variations up to 0.2 inch, normal wear and tear, consequential and incidental damages, C.O.M. fabrics, normal cushion and sling sag due to use, commercial or institutional use, repaired, altered or refinished products, over tightening hardware and damage due to a lack of regular care and maintenance.
CLAIM PROCEDURE
The warranty claim must be made by the original purchaser through the authorized retailer of record. The product or pictures must be provided, if requested, to Gensun or its’ authorized representative. Proof of purchase and return goods authorization are necessary
Island LIMITED COMMERCIAL WARRANTY
PRODUCT COVERAGE
Gensun warrants to the original purchaser that the products are free from defects in material and workmanship. The product frame and structural components, excluding Knock Down (KD) seating products, warranty lasts for a period of (5) years from the date of original purchase. The product powder coat finish warranty lasts for a period of (2) years from the date of original purchase. The fabrics, cushion-fill materials, glass fire table tops, woven material, fire table burner components, accessories, and parts warranty last for a period of (1) year from the date of original purchase. All appliances are warranted by the respective manufacturer.
COVERAGE DETAILS
If the product frame or structure fails, excluding Knock Down (KD) seating products or if the finish peels or blisters Gensun will, at its’ option, repair or replace the frame or part in original style and finish whenever possible. However, if original style or finish is no longer available, Gensun will substitute a product of equal value in similar style and/or finish.
WHAT IS NOT COVERED
This limited warranty does not cover finish fading due to extensive exposure to outdoor elements. The warranty does not cover shipping damage and damage from improper handling, misuse, abuse, acts of nature, hard-water deposits, discoloration due to standing water, normal wear and tear, fading of materials, pitting or chipping, harsh cleaning solutions, sun screen and tanning lotions, freezing, mildew/mold, staining, corrosion, chair and table glide wear, fabric/woven material stretching, consequential and incidental damages, normal cushion sag, C.O.M. fabrics, repaired, altered or refinished products and over tightening hardware. Table/cabinet-top and frame variations up to 0.2 inch are not covered. Damage due to a lack of responsible care and maintenance for the product (especially at indoor pools, seaside use or extreme temperatures) is not covered.
Gensun is not liable for freight/shipping costs of returned or replaced product.
*Please note that chair and table glides should be kept firmly tightened. The adjustability function is only for residential use.
CLAIM PROCEDURE
The warranty claim must be made by the original purchaser through the authorized selling agent. The product or pictures must be provided, if requested, to Gensun or its’ authorized representative. Proof of purchase and return goods authorization are necessary.
CARE & MAINTENANCE
Please refer to the Care & Maintenance information for proper guidelines regarding all Gensun products. Failure to follow these guidelines can void the warranty.
Gensun is not responsible for any other costs; consequential or incidental damages resulting from any defect in the product.
This warranty gives you specific legal rights and you may also have other legal rights granted by your state of residence.
