Five Year Limited Warranty for Masonry Fireplace Enclosures

Woodland Direct warrants its Masonry Fireplace Enclosure to be free from defects in metal materials and/or workmanship, under normal use and conditions of service, for a period of five (5) years, subject to the limitations outlined below. Glass is warranted to be free from defect in materials, under normal use and conditions of service, for a period of one (1) year, subject to the limitations outlined below. This warranty is non-transferable and is extended exclusively for the benefit of the original purchaser beginning on the original date of retail sale. Woodland Direct will, at its option, repair or replace any part that fails due to a defect in materials or workmanship at no charge (exclusive of freight) subject to the limitations of this warranty.

This warranty covers repair or replacement of parts only and applies exclusively to products purchased for consumer use. This warranty does not cover damage caused by transportation and/or handling or which results from alteration, accident, misuse, abuse, or improper installation. It also makes no warranty as to maximum temperature and stresses which may cause discoloration of metal finishes, distortion of metal parts, and/or glass breakage.

This warranty constitutes the entire warranty with respect to Woodland Direct and/or its products. Woodland Direct shall not be liable for consequential or indirect damages which are caused by defects in its product, by its repair or replacement. Woodland Direct makes no other warranty, expressed or implied, including any warranty of merchantability, or warranty of fitness for a particular purpose. Implied war-ranties of merchantability and fitness for a particular purpose which may arise under state law are also limited in duration to five years from the original purchase of this product. Some states do not allow such limitations, in which case this limitation may not apply. The consumer may have other rights that vary from state to state.

If, during the warranty period, a product covered under this warranty proves to be defective in material or workmanship, a claim for warranty service should be made through Woodland Direct. Proof of purchase will be required. Woodland Direct will procure replacement parts and/or contact Stoll Industries if additional service is deemed necessary.

When applying for warranty replacement, or ordering replacement parts, always specify the type of product, the color, the height, and width. Describe the damaged or defective part in detail. Please provide digital pictures if possible.