Warranty

Napoleon electric appliances are manufactured under the strict Standard of the world recognized ISO 9001 : 2015 Quality Management System.

Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualified and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you expect from Napoleon.

Napoleon Electric Appliance Standard Warranty

Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during the first year of standard warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights.* Light bulbs and fuses are NOT covered by the warranty. Any labor related to warranty repair is not covered. * Construction of models vary. Warranty applies only to components included with your specific appliance

Conditions and Limitations

Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following conditions and limitations: Warranty coverage begins on the date of original installation. This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives. Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes. This standard warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or neglect and parts installed from other manufacturers will nullify this warranty. This standard warranty further does not cover any scratches, dents, corrosion, or discoloring caused by excessive heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs. In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship, provided that the product has been operated in accordance with the operation instructions and under normal conditions. Napoleon will not be responsible for installation, labor, or any other expenses related to the reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the Standard Warranty, Napoleon responsibility under this warranty is defined as above, and it shall not in any event extend to any incidental, consequential, or indirect damages. This warranty defines the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any other warranties expressed or implied with respect to this product; its components or accessories are excluded. Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product. Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon. Napoleon reserves the right to have its representative inspect any product or part thereof prior to honoring any warranty claim. All parts replaced under the Standard Warranty Policy are subject to a single claim. All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation. The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defect. Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and returned to sender. Shipping costs are not covered under this warranty. Additional service fees may apply if you are seeking warranty service from a dealer