5 Year Fire Pit Warranty
Patina Products warrants to the original consumer purchaser for a period of five years (two-year full warranty and three years pro rata) that the firebox of the fire pit will not rust or burn through. If the fire pit should experience burn or rust throughout the firebox during the first two years of ownership, Patina Products will replace the fire pit free of charge.
During years three through five of ownership, a replacement fire pit may be obtained at a discount calculated on a pro rata basis. A replacement fire pit may be obtained by calling (805) 474-1354 or by emailing orders@patinaproducts.com. Proof of purchase (original sales receipt) must accompany all warranty claims.
All accessories, including the spark screen, grill, poker or weather cover are not covered by this warranty, nor is the four mesh fire screen welded to the inner circumference of the fire drum. Therefore, only the fire pit will be replaced under a warranty condition, and under no circumstances shall Patina Products include any of the accessories with the replacement fire pit.
Also not covered by this warranty is the guarantee that letters and detailed artwork cut into the sides of the fire pit will stay affixed to the fire pit. Logos and letters cut into the sides of our fire pit are cut in fine detail, with tolerances up to 1/32” (.030 inches). Therefore, thin pieces of hanging metal may, over the course of time, fall out. Patina Products does however offer some welding services at no charge to customers with non-warranty issues. Please contact customer service at (805) 474-1354 or orders@patinaproducts.com if you have a non-warranty issue with your fire pit.
Customers with custom-designed fire pits who have an issue with images or text must call or email Patina Products to report their problem. If Patina Products concludes there is an error, the fire pit must be sent back to Patina Products, at our expense, to be inspected. Patina Products has the sole discretion as to whether they will fix the fire pit or issue a new one. Fixes may involve cutting and welding of the fire pit. This process may take up to three weeks to resolve. This warranty is extensive in that it covers the replacement of the fire pit. However, damage due to product abuse and product misuse are excluded from this warranty.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, nation to nation. Patina Products will advise on the procedure to follow in making warranty claims.
