Limited Warranty for Non-Combustible Mantels
Our non-combustible mantels are warranted against manufacturing defects for a period of one (1) year from the date of purchase. This warranty applies exclusively to the original owner and is not transferable. If feasible, we will repair the mantel; otherwise, we will replace it and any necessary components with a new mantel of equal or greater value than the original purchase.
Shipping Damage:
Please note that damages incurred during shipping are not covered under this warranty and should be directly reported to the shipper.
Craftmanship Details:
Each mantel is individually crafted and hand-painted, which may result in slight variations in aesthetic.
Warranty Limitations:
This warranty does not cover damages caused by neglect, misuse, unauthorized repairs and modifications, relocation, improper applications, and any unforeseen events. Minor discrepancies occurring during or after the warranty period are generally not covered. Touch-up kits for all finishes are provided for maintenance purposes.
Liability Disclaimer:
We do not assume responsibility for any incidental or consequential damages arising from a breach of warranty. No other warranties, whether explicit or implicit, are offered beyond the terms stated here.
Filing a Claim:
To initiate a claim, please provide your name, delivery address, email address, and phone number. Describe the issue needing attention and include photographs if possible.
