Refractory Logs Warranty

Refractory Logs: Hargrove gas logs carry a limited lifetime warranty against any manufactured defect or breakage when installed indoors. A replacement will be available from the dealer at which the appliance was purchased. This warranty does not cover breakage caused by excessive handling once installed and fired. Outdoor applications carry a one (1) year limited warranty.

Burners & Grates: If the burner or grate fails due to deterioration within two (2) years of the verified purchase date, a free replacement will be made available from the dealer at which the appliance was purchased.

Valves, Remote Controls & Switching Devices: Hargrove warrants all valves, remote controls and switching devices against manufacturing defects, which appear within two (2) years of the verified purchase date. Warranty does not cover products that have been damaged by misuse from overheating. Before any product is returned a Return Goods Authorization number (RGA) must be issued by Hargrove's Customer Service Department. All returns must be accompanied by an explanation of the problem and all necessary parts.

All Other Parts: If any assembled part should fail to operate or be found defective which appear within two (2) years of the verified purchase date, a replacement will be available from the dealer at which the appliance was purchased.

The buyer shall notify Hargrove Mfg. Corp. of any defect covered by this warranty no later than thirty (30) days after the defect is discovered. Failure to provide notice within thirty (30) days shall void the limited warranty.

What is not covered:

• Removal and reinstallation costs.
• Labor costs for replacement or repairs.
• Transportation or shipping cost.
• The cost of a service call to diagnose trouble.
• Painted surfaces.
• Damage or defect caused by improper installation, accident, misuse, abuse, alteration or authorized service technician.
• Replacement of burner or combustion chamber resulting from improper storage of the appliance.

Limitations and Exclusions

• No one has the authority to add to or vary this limited warranty, or to create for Hargrove Manufacturing Corporation any other obligation or liability in connection with this appliance.
• Any implied warranty applicable to this appliance is limited in duration to the same period of time as this written Warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
• HARGROVE MANUFACTURING COMPANY WILL NOT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL IMPLIED WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.
• This warranty applies only to the original purchaser and may not be transferred or assigned.
• If you cannot verify the purchase date of the appliance, the warranty period will begin on the date of which the appliance was manufactured.
• Replacement or repair parts are warranted for the remaining period of the original part warranty. Warranty parts must be obtained through authorized dealers of this product who will provide original factory replacement parts. Failure to use original factory replacement parts voids this warranty.

  The maximum liability of Hargrove Mfg. Corp. in connection with this limited warranty shall not in any case exceed the contract price paid for the product claimed to be defective or unsuitable.

• Purchaser or user agrees to hold Hargrove Mfg. Corp. harmless from any and all claims by the buyer as a result of injury or damage to an ultimate user or other person caused by the product sold herein by the seller to the buyer, whether the injury or damage results from the assembly, installation, operation, shipment, storage, or manufacture of this product. Hargrove Mfg. Corp. makes no warranties, expressed or implied, other than those expressly stated herein.

Your Duties: This appliance must be installed by a qualified installer, operated and maintained in accordance with all applicable codes and the instructions furnished with the appliance. You must provide a receipt verifying the purchase date of the appliance when making a warranty claim with the dealer from which the appliance was purchased. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.